Eight core processes of SCM supply chain managemen

2022-09-23
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The eight core processes of SCM supply chain management

successful supply chain management requires us to change the previous mode of managing only a single process, and we need to manage a series of processes

in many large companies, management experience has proved that they cannot optimize the production process without first implementing the correct business process. A few experts believe that industrial standards cannot be unified when supply chain management is used in commercial production. The value of using standardized business processes is to enable the managers of various companies in the supply chain management link to use a unified language and cooperate effectively

implementing management involves eight core processes. These eight processes are: (1) customer relationship management, (2) customer service management, (3) demand management, (4) order fulfillment, (5) manufacturing process management, (6) supplier relationship management, (7) product development and product commercialization, (8) recycling management

Customer Relationship Management

Customer Relationship Management. The customer relationship management process provides methods for how to develop and maintain relationships with customers. Through this step, managers can identify key customers and customer groups as part of the company's business plan. The purpose is to classify customers according to their value and improve customer loyalty by providing customers with personalized services specifically for different customers

customer service management

customer service management represents the company's attitude towards customers. This is the key step for the customer team to develop the product service package in the customer relationship management step. In customer service, by contacting functional departments such as manufacturing and logistics departments, we can provide customers with real-time information about transportation dates and product practicality they want to know. The customer service process also includes helping customers understand the application of products

demand management

demand is either too large or too small. Management is a process of balancing customer demand and supply capacity. By using the right procedures in the right places, this kind of management can predictably match demand and supply and make the plan more effective. It must be noted that this process is not just about forecasting. It also includes coordinating supply and demand, enhancing flexibility and reducing volatility. An excellent demand management system uses point-to-point sales and understands the data of key customers to reduce uncertainty and provide effective supply support for the whole supply chain. It also effectively coordinates market demand and production planning

complete the order

the process of supply chain not only refers to issuing order instructions, but also includes a series of activities such as defining customer needs, designing networks, and meeting customer needs on the basis of minimizing distribution costs. Its purpose is to establish a seamless connection system from suppliers to the company, and then from different customers of the company

production process management

production flow 12. Stress control rate accuracy: rate <0.05% FS/s time course management includes the following production activities: acquisition of raw materials, production, management of production links in the supply chain and transportation of products out of the factory. The purpose of this process is to produce as many products as possible at the lowest cost within a given time. In order to achieve the expected production of starch based plastics, which is the most common requirement for degradable materials in our life, we need to seek the cooperation of supply chain participants in planning and implementation

supplier relationship management

the process of supplier relationship management is about how to establish and maintain friendly relations with suppliers. Literally, this process is similar to the process of customer relationship management. In short, supplier relationship management is to define and manage product service packages

product development and product commercialization

the process of supply chain management is to develop products with customers and suppliers and put them on the market. The team responsible for product design and commercialization process should cooperate with the team in CRM process to confirm customers and needs, should cooperate with the team in SRM process to select materials and suppliers, and cooperate with the team in production process management process to develop high-temperature hydrolysis technology for new products according to market needs

recycling management

the recycling management process includes activities related to the management of recycling, reverse logistics, gate control, including the management of supply chain processes to avoid recycling as much as possible. Properly implementing recycling management can not only effectively manage defective products in the product stream, but also reduce the number of undesired recycled products and reuse recyclable product parts such as packaging boxes. Effective recycling management is an important step in supply chain management, which can make the company obtain sustainable competitiveness

each of the eight steps of supply chain management has its strategic significance and operability - in other words, strategic significance refers to the establishment and strategic management of these steps by the company, and operability refers to the implementation of these steps by the company. We will form a cooperation team with representatives of marketing, sales, finance, production, procurement, logistics and research and development, and this team will realize their strategic significance. This team mainly designs these processes of the supply chain at the strategic level and monitors whether they are implemented. This strategic team should also pay attention to identifying which partners can be integrated into the company's supply chain. The operability of each process is the specific actions taken by managers in each function. (end)

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